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Last updated 1 month ago
Job Description
Guest Service Associate
Principal : Holland America Line
Department : Others
Code : GSA
Requirements
- Associates Degree
- Bachelor’s Degree
- College or University
degree or equivalent experience in hospitality management, business
administration or a related field. International equivalent suffices.
- Marlins Score 90 or above.
A valid STCW certificate.
- Minimum 2 years work experience within a Front Office Operation/Hospitality Environment in a 4 star or above hotel/resort or cruise/passenger vessel or a minimum of two years’ work experience in a reputable call center or reservations agency.
- Able to work well with
both shipboard and corporate personnel. Being open minded, flexible, and
able to handle constantly changing priorities. Ability to multi-task
and evidence of strong organizational skills. A genuine interest in
working with and helping guests and the ability to handle complaints and
deal effectively with difficult situations. Must be able to work
nightshifts for designated periods.
- Working knowledge of
computers and the ability to navigate within a variety of software
programs such as but not limited to Excel, Word, and PowerPoint.
Required Documents
- Curriculum Vitae.
- Latest certificate endorsed by the school/ diplomas.
- Job Training Certificate.
- Reference letter of all working experiences.
- Birth certificate.
- Family card (kartu keluarga) and ID card (KTP).
- Recent color photograph size 4 x 6 cm.
- Letter of good
behavior from the police department (SKCK).
