Last updated 2 weeks ago

Guest Service Associate


Requirements

  • Associate's degree
  • Bachelor’s Degree
  • College or University degree or equivalent experience in hospitality management, business administration or a related field. International equivalent suffices.
  • Marlins Score 90 or above. A valid STCW certificate.
  • Minimum 2 years' work experience within a Front Office Operation/Hospitality Environment in a 4 star or above hotel/resort or cruise/passenger vessel or a minimum of two years’ work experience in a reputable call center or reservations agency.
  • Able to work well with both shipboard and corporate personnel. Being open minded, flexible, and able to handle constantly changing priorities. Ability to multi-task and evidence of strong organizational skills. A genuine interest in working with and helping guests and the ability to handle complaints and deal effectively with difficult situations. Must be able to work nightshifts for designated periods.
  • Working knowledge of computers and the ability to navigate within a variety of software programs such as but not limited to Excel, Word, and PowerPoint.

Required Documents

  1. Curriculum Vitae.

Guest Service Associate